At times in the workplace (and in life) you have to have a conversation that you may not want to address and the receiver may not be interested in receiving. If you allow the message to remain un-delivered, you create an environment where the issues fester and a clear path to great collaboration is not restored.

In this 30-minute LearningBurst, you will be introduced to Leadership-Link’s IOIC difficult conversation model. The IOIC model (Intent – Observation – Impact – Change) is a simple technique to support team members, colleagues and friends have a difficult conversation.

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